Magnus Academy

Site Information – FAQ

Thank you for booking your event/club training on the All Weather Pitch at Magnus Academy, this pack provides you with important information about using the facility safely and in line with our terms and conditions.

Information for Club Bookings

Please ensure that you have fully read and understood the terms of conditions of hire included on your booking form. Payments for hire are made by Direct Debit and we will collect a full month’s hire charge on the 1st of each month as communicated on your Direct Debit Schedule.

Information for Adhoc/Event bookings

Please ensure that you have fully read and understood the terms of conditions of hire included with your booking form. Payment for the facility hire should be made by BACS, you will receive a booking confirmation in advance of your booking and have 7 days to raise any queries before the invoice is raised. We require all invoices to be paid 14 days in advance of hire and payment must be received in full before the date of your event.

What happens next?

Once you have had your booking confirmed and payment registered we will ask you to meet the on site lettings staff who can be located in the main sports block reception/cafe. They will run through the fire safety/evacuation protocol with you and give you information on the site including the nearest toilets and where to find help if needed.

What if I need to change the personal details relating to my hire?

From time to time telephone, email and address details can change. To keep your hire details fully up to date you can complete a change of details form on our website.

How do I report any problems with my booking?

We hope you enjoy your booking, however should you experience any issues please let us know in a timely manner so we can investigate and address the issues raised. The quickest way to do this is by email to Bookings@Active4Today.co.uk

What about Risk Assessments?

As per your booking terms and conditions - It is your responsibility to create and maintain an up-to-date Risk Assessment for your session. Please use our HIRERS BLANK Risk Assessment (PDF File, 124kb) to help with this.

Where do I locate Basic First Aid?

As per your booking terms and conditions you should ensure coaches are suitably first aid trained and carry their own First Aid kit in line with your club/governing body guidelines. Please ensure you use the online Accident/Incident Form immediately after an incident has occurred.

If you need an ambulance

Please ensure the on-site staff member is informed immediately so they are able to open the gates for the vehicle to enter the site.

Defibrillator

The AED can be found in the sports block and is available for hirers to use as instructed by the Emergency services.

Completing an Accident/ Incident Form

Please ensure you fully complete an accident/incident form for every accident/incident that occurs during your hire at this venue. All accident forms must be completed and reported within 48hrs of occurrence. Click here to access the form

Who do I contact in an emergency?

Accident/incident - After addressing the incident and calling any emergency service needed, please notify the on-site staff member or call through to Newark Sport & Fitness Centre on 01636 655781/01636 655780 to make us fully aware.

In case of Fire – Please ensure you and your group's safety by evacuating to the Fire meeting point. The on-site staff member ask you to account for each member of your group. Information on any unaccounted people will then be passed through the staff member to the emergency services. At no point should you re-enter the building (for any reason) before the emergency services and our member of staff have given all clear.

Please ensure yours and your groups safety by evacuating to the fire meeting point (car park), where you will be asked to account for each member of your group. Information on any unaccounted people should then be given to the emergency services. At no point should you re-enter the building (for any reason) before the emergency services have given the all clear.

If you have any other questions, please get in touch bookings@active4today.co.uk